All orders received should be despatched within *24 hours. Any orders placed on a Friday afternoon or weekend will be treated as if they were placed on Monday. Please allow up to five working days for delivery. We may need to contact you in the event of your placing a high value order to confirm delivery details, before despatching the order. Post and Packing - Customers outside the UK: All postage prices are for the UK only, export orders are posted using Royal Mails delivery service. Please contact us for prices for posting abroad. It is possible to order goods online for delivery to most countries world-wide, however, due to overseas postal delays it is not always possible to work out a precise delivery time.
*Next Day service is subject to stock availability. *We are not responsible for delivery time. Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.


Non Delivery Of Order

If you don't recieve your order in a reasonable amount of time then please contact us. We have to allow 15 working days (excluding weekends and bank holidays) plus original delivery time (2-5 working days) to elapse before Royal Mail considers an item lost, after that time we can claim against Royal Mail and issue you a new set of item/s. Royal Mail allows 15 working days plus original delivery time to allow enough time for the items to be returned to us in the event of delivery problems.

Payment:

SignDezine.co.uk uses globally recognized third party payment processors Worldpay and Paypal to take your payment. This means that you can be sure of a 100% secure transaction with the peace of mind that your credit card details are never stored on our server. We operate a strict privacy policy with our customers and we promise never to sell your email address to other parties.

Telephone Orders:

If you do not wish to give your credit-card details over the internet, we offer the option to make payment over the phone. However we do require that you make your order through the online website so that we have all the correct order details along with your registered address details, to take all these important details over the telephone is time consuming and spelling errors/mistakes can and do happen, we do not like making mistakes when there is a facility readily available to eradicate mistakes. You also get the online discounts should there be any at the time of your order. Once you have filled in all the required details you will be taken to a payment page where you can choose how you would like to pay.
There is a button for:
Worldpay
Paypal
Telephone

Make you payment choice and follow the online instructions to finalise your order.
All calls may be recorded for security and training purposes

Refunds and Disputes:

All requests for refunds to SignDezine will be given at the discretion of the Company Management. All errors and or mistakes made by SignDezine will be corrected by us. All refunds minus all P&P will carry a small administration charge 20% restocking fee, if we are found not to be at fault. Our services in the supply of vinyl graphics begin upon receipt of your order and due the service provided for a product are made specifically for an individual customer and is unique, we are unable to accept requests for cancellations or refunds where the company has failed in its duty in respect of quality and supply.


Returns Policy

SignDezine.co.uk will replace any item that results from an error made by us or from a defective item. however if you do require this you must return the defective product at your cost. You must advise us by letter or email within 7 days of your pending return by requesting your returns number authorisation (RNA) and return the item with your (RNA) clearly on the front of the package within 14 days of delivery to you. You will not be charged any additional shipping or handling fees for replacement shipments. To make a return, please give the reason for the return and wrap the item securely. Then send it to this address: SignDezine, PO BOX 1435, HUDDERSFIELD, HD1 9BG.
Please note: requests for replacements are only furnished upon receipt of the faulty item. Once we are satisfied that the item has failed due to material and/or manufacturing issues we will then send a replacement, we only pay for return postage - you are responsible for your postage costs. If however the item appears to have been tampered with after leaving our premises, we reserve our rights to reject your request for replacement to which you are responsible for the return postage costs.


Complaints

We strive to give the best possible service and customer satisfaction, if you have any complaints regarding your Web Order please e-mail our SignDezine complaints Team



Errors and Omissions

We strive to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please contact queries IMPORTANT Displays are for illustration only, vinyl graphics,logos etc may differ from those shown. If in doubt please phone or e-mail our Sales team, who will be pleased to advise. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason. No guarantees are given as to the accuracy of the colours, some colours show differently on different screens/monitors.

Copyright:

The design and text of this site is Copyright © SignDezine.co.uk All logos, brands and product names are the property of their respective owners, and are offered as a convenience. No guarantees are given or implied as to the accuracy of any logo or to the accuracy of the colours used. Please be aware that it is the purchasers responsibility to acquire the permission of the holder of the copyright or trademark of that logo. The purchaser agrees to indemnify and hold harmless SignDezine.co.uk for any liability incurred as a result of the purchaser's failure to acquire the aforesaid permission to use any logo or copyrighted material contained in your order, including but not limited to use of logos in violation of any right of the copyright or trademark holder of such logos. Please contact us and we will immediately remove your logo from this site if you do not wish your logo displayed.

Fitting Of Products

Fitting any of our products is in your hands; in some cases it may be suitable to have your signs/graphics installed professionally or by a competent individual even though our products are sent to you as a complete kit. SignDezine.co.uk cannot be held responsible for any incorrectly fitted products or any extra cost that occurs to you whilst installation of the product is being carried out. If you are unsure about fitting our supplied product please seek professional advice before making a purchase.